FAQ

You can always catch us with your questions about crates and product at lauren@distinctcle.com + danielle@distinctcle.com + 216-513-9220.

We tried predicting a few of those below.

Do you do large scale corporate gift-giving? I want 200 crates.

Yes – we love you corporate folks! Learn more HERE

How does shipping work?

We ship all packages on Tuesdays and Saturdays using UPS and USPS. UPS Ground in the state of Ohio is 1-2 day delivery, out of the state is 2 to 3 days. USPS Priority shipping is 3-6 days and First Class shipping is 5-8 days through the United States.  Custom engraved orders can ship up to 2 weeks after the order is placed. 

How do alcohol sales work?

You must be 21+ to purchase any gift containing alcohol and all such sales require a license-verified adult signature upon delivery. Minors attempting to purchase alcohol on our site will be permanently banned from shopping with us and will be reported to their local authorities.

What is your returns/exchange policy?

We hand pack each crate to ensure its integrity upon arrival, however if something does happen during the shipping process please contact us and we will make it right. Otherwise, all sales are final.

I created an account during checkout – how do you use my information?

Your information is stored simply to make repeat purchases easier – we do not sell or use your information in any way. Please see our privacy policy HERE.